Frequently Asked Questions

How do you accept payment?

We accept payment in the form of cash, checks, or credit cards. Overhead Door Company of Northeast Kansas™️ also accepts MasterCard, Visa, Discover, or American Express.

I'm interested in painting my house trim to match my garage door color. Where can I find the color formulas?

Our Color Chart and Instructions will provide you with the paint formulas that match your new garage door.

What types of openers do you have?

Our full list of openers is listed on the “Garage Door Opener” section of this website.

How do I reset my opener?

Unfortunately, most opener brands don’t have a reset button. However, unplugging your opener and plugging it back in after 60 seconds has worked on some occasions. Unplugging your opener and plugging it back in allows the internal computer chip a chance to recycle its system.

What is the warranty for torsion spring replacement?

One year for labor and five years for the spring itself, which starts on the same day as your service. Your warranty also covers material and craftsmanship defects.

How long do parts and labor warranties last?

Warranty for garage door parts and accessories is 90 days, beginning the first day of your service. We cover labor for 30 days.

How do I change the code on my keypad?

For directions on changing the code on your keypad, check the instructions on the back. In the event your keypad isn’t pictured in the instructions, contact our Service Department.